Refund Policy
Last Updated: 25th July 2024
At DhruvikCart, we are committed to providing you with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and how to proceed with returns and refunds.
1. Returns
- Eligibility: You may return most items within 2 days of receipt for a full refund or exchange. Items must be unused, in the same condition that you received them, and in the original packaging.
- Non-Returnable Items: Certain items are non-returnable for health and safety reasons, including perishable goods (such as fresh produce, dairy products, and meat), personal care items, and items marked as final sale.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 1 day of delivery. We will arrange for a replacement or a full refund.
2. Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Refund Timeline: Refunds are typically processed within 7 business days. Depending on your payment method, it may take additional time for the refund to appear in your account.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable). This may apply to items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
- Exchange Process: If you need to exchange an item for the same product, please contact us within 2 days of receipt. We will arrange for the exchange once we receive the original item.
- Availability: Exchanges are subject to product availability. If the item is not available, we will offer you a full refund or a suitable alternative.
4. Return Shipping
- Shipping Costs: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or damaged item). Shipping costs are non-refundable.
- Prepaid Return Label: For returns due to our error, we will provide you with a prepaid return shipping label.
5. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at:
support@dhruvikcart.shop
+918310136455
Somasandra Palaya
Provide your order number, details of the product you wish to return or exchange, and the reason for the return. Our team will guide you through the process.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
support@dhruvikcart.shop
+918310136455
Somasandra Palaya
Thank you for shopping with DhruvikCart. We appreciate your business and strive to ensure your satisfaction with every purchase.
